Payments and refunds

• Packs, their prices in USD and the credits they include are shown in “Your account → Top up credits”.
• Purchased credits do not expire while your account is active.
• Any purchase unlocks the paid level (EA Studio).

• PayPal: pay on PayPal’s secure page when available in your account. Credits are granted only after the USD amount has been captured and verified; approval or a pending payment is not sufficient.
• Binance Pay: pay with USDT or other cryptocurrencies from your Binance account.
• Credit or debit card (PayPhone): pay with Visa, Mastercard and other cards on PayPhone’s secure page.
• Bank transfer or cash deposit (Ecuador only): to AIMPATFX S.A.S.’s checking account at Banco Internacional, using the reference code we give you when you choose the pack.

Card, Binance and PayPal payments are made on each gateway’s secure page. AIMPATFX does not receive or store your card or wallet details. If PayPal refunds or reverses a payment, remaining purchased credits and the associated bonus are removed; partial refunds and spent credits require review and do not automatically create debt.

With a card or Binance, credits are added as soon as the gateway confirms the payment, usually within seconds. If you close the page early, our system keeps checking and adds the credits automatically once confirmed. You can see every purchase in “Your account → Activity”.

Transfers and deposits (Ecuador): after paying, upload the receipt number and photo from “Top up credits”. We review them every day, weekends included, and confirm the payment within 1 hour of the money reaching our account; in exceptional cases, up to 24 hours. The amount must be exactly the one shown. If your transfer is interbank and your bank says it takes several hours to complete, confirmation waits until the full amount reaches our account.

Each answer is charged according to its actual usage and the AIM version chosen. If an AIM answer or an EA build fails for reasons attributable to our service, you are not charged. If an EA still does not compile after the automatic fixing, only half of its usage is charged.

Our services are digital and purchased in advance: topping up credits gives you usage capacity for AIM and our other tools. That is why we do not refund credits that have been used.

• Purchases with no credits used: you can request a refund of a pack from which you have not used any credits, within three (3) days of purchase, in line with Ecuadorian consumer protection law.
• Duplicate charges or billing errors: refunded in full as soon as we verify them.
• Credits already used are not refundable, unless the error is attributable to AIMPATFX.

To request one, write to soporte@aimpatfx.com from your account’s email with the date and amount of the purchase. We will reply within 5 business days.

Refunds are made through the same payment method. For crypto payments, the USD amount of the purchase is returned in USDT to the original Binance account; network or third-party fees may not be recoverable. For transfers and deposits, the refund is sent by bank transfer to an account in the name of the AIMPATFX account holder. When a pack is refunded, the corresponding credits are deducted from your balance.

If we detect fraudulent use of payment methods or an improper chargeback, we may suspend the account and withdraw the associated credits while we investigate.