How can we help you?
Before writing to us, check the frequently asked questions: most doubts are solved here instantly. If you can’t find your answer, the form is at the bottom of the page.
AIM and the analyses
What is AIMPATFX?+
AIMPATFX is an AI-powered market analysis platform. Its quantitative artificial intelligence, AIM, analyzes charts and any instrument (forex, gold, indices, cryptocurrencies or stocks) with live market data, news and the economic calendar, and helps you automate your strategies by building Expert Advisors for MetaTrader 5.
Does AIM tell me when to buy or sell?+
No. AIM presents quantitative analysis for informational and educational purposes: market bias, scenarios, invalidation, targets and simulated scenarios. It does not give investment instructions or execute trades: what to trade and how much risk to take is your decision.
Where does the market data come from?+
From our own market data infrastructure, which updates prices and technical indicators every 2 minutes for the most traded instruments and extends coverage to more than 1,700 instruments based on what our users ask for, plus financial news and the economic calendar. As in OTC markets, prices may vary slightly between platforms.
Which markets can I analyze?+
Currency pairs (forex), gold, silver and other commodities, stock indices such as the Nasdaq 100 or the S&P 500, cryptocurrencies such as Bitcoin and Ethereum, and stocks. You can ask about the instrument or send a screenshot of your TradingView or MetaTrader chart.
Do I need experience to use it?+
No. AIM adapts its explanations to your level: if you are starting out, it explains the concepts; if you already trade, it goes straight to levels, confluences and risk management.
Which AIM version should I choose?+
Flash, Pro, Ultra, and Apex offer different analysis and simulation capabilities. Available versions depend on your account's active tier; check them in the selector and in your top-up conditions. None guarantees results.
Credits and payments
What are credits and how much does each answer cost?+
There is no subscription. You top up credits and each analysis deducts the consumption corresponding to the version and tasks performed; there is no fixed guaranteed number of responses per package. Purchased credits do not expire. Check current amounts, promotions, and conditions when topping up.
How do I pay?+
By credit or debit card (PayPhone), Binance Pay (USDT and other cryptocurrencies), PayPal or bank transfer in Ecuador, depending on the methods available in your account. Credits are added after payment is confirmed; PayPal requires a verified capture, not just approval.
I paid and I can’t see my credits. What should I do?+
Payments are confirmed automatically within a few minutes. If after 15 minutes you can’t see the credits in Account > Activity, write to us using the form on this page with the payment date and we’ll look into it.
Can I request a refund?+
See the payments and refunds policy. If you have a problem with a payment, write to us and we’ll review it with you.
EA Studio
What is the EA Studio?+
A section to automate your strategy: you design the plan with AIM and, when it is ready, AIM codes an Expert Advisor for MetaTrader 5, compiles it and delivers it as .mq5 and .ex5. It unlocks with any top-up and is charged by usage (a complete EA usually costs between 1,700 and 6,300 credits).
Do the EAs work on MetaTrader 4?+
Expert Advisors are generated in MQL5 for MetaTrader 5, the platform most brokers offer today. You can test them in the Strategy Tester before using them.
Account, app and privacy
Is there a mobile app?+
Android has an official app on Google Play. On iPhone and computer you can install the web app from the browser. Use the same account for your chats. Local card drafts do not sync between devices. Check www.aimpatfx.com/app for instructions for your device.
Are my conversations private?+
Yes. Each conversation is isolated at database level and only you can read it. We don’t sell your data or use it for advertising.
How do I change my password or email?+
From Account > Security. If you signed in with Google, your password is managed by Google.
How long does it take to answer my message?+
We reply by email, usually within 24 hours. You’ll receive an acknowledgment with the reference number as soon as you write to us.
Alerts, scenarios, and reading the chat
How do I enable monitoring from an analysis?+
If the answer proposes an invalidation with a verifiable condition and level, enable its monitoring button. You don't need to type the price again. If the condition is composite or has no verifiable level, it does not automatically become a simple alert.
Where do I review or modify my alerts?+
In Settings, open Analysis alerts. You can review the condition, modify it, pause or cancel monitoring, and check the history with its analyses. To receive notices, enable analysis notifications and grant device permission.
What happens when a condition is met?+
The condition is checked and the new analysis is performed if there is available balance. If balance is missing, you are informed that it could not be analyzed. The notification depends on it being enabled; also check the status and result in your account.
Does an alert confirm my order was executed?+
A price alert only observes a market condition. Executing a user order requires verified records in their connected read-only account. The price touching a level does not confirm the order was executed. AIM never executes trades.
Can I request M5 and a two-hour horizon?+
Yes. Indicate instrument, timeframe, and horizon. AIM uses the available data and timeframes; if a snapshot is missing, it says so. A historical snapshot keeps its date and is not presented as current.
How does the lot size card work?+
Enter direction, entry, stop, chosen risk, currency, and contract specifications; balance is required if you choose percentage. Filling in fields and calculating does not request a new analysis. Questions that require interpretation follow the normal chat. You can resume the card; its draft is kept per user and conversation on that device, without syncing between devices.
How are times displayed?+
The device's valid time zone is used; if unavailable, the profile's valid preference or UTC. Your physical location is not inferred. In countries with multiple zones, the city or zone may also be indicated. Historical analyses keep their original time.
Why don't I always receive a chart?+
The presentation depends on the intent of the question and the available data. News and learning can be resolved with text, calendar, or comparisons. If an instrument analysis needs a snapshot and cannot obtain it, its absence is indicated.
How do I change the font and size on Android?+
From version 1.9.1, open Settings, Appearance and language, Chat text. Choose system, sans serif, or serif and size 14, 16, 18, or 20. The default setting is system and 16. The device's accessibility scaling is preserved.
Reading and monitoring on Android 1.9.1+
Tables with consistent columns, a lot size card that keeps your parameters on the device, and font and size options from Appearance and language. Keep notifications enabled if you want to receive notices about your analyses. Availability of each update depends on Google Play.
Can’t find your answer? Write to us
We’ll reply by email, usually within 24 hours.